At Tiffany Luck, operated by Win Vision N.V. (the data controller), we take your privacy seriously. This Privacy Policy explains how we collect, use, share and protect your personal data throughout your relationship with us. By using our website and services, you acknowledge the practices described below.

When You Register

When you create an account with Tiffany Luck, we collect personal information such as your full name, date of birth, email address, username and chosen currency. We need this information to set up and administer your account, confirm that you meet the minimum age requirement to gamble, and communicate with you about your account activity. Your registration data is held by Win Vision N.V. as data controller and is accessible to our internal teams responsible for account management and customer support.

When You Deposit and Withdraw

Processing payments requires us to collect financial information, including your chosen payment method details such as card numbers, cryptocurrency wallet addresses or e-wallet identifiers. We use this data solely to process deposits and withdrawals, reconcile transactions and prevent payment fraud. Depending on your chosen method — which may include VISA, Mastercard, Bitcoin, Tether, Skrill or other supported options — your payment data will be shared with the relevant payment service providers. These third parties process your data under their own privacy obligations and only to the extent necessary to complete your transaction.

When We Verify Your Identity

We are obliged to carry out identity and age verification checks in accordance with anti-money-laundering (AML) obligations and responsible gambling requirements. During this process, we may request documents such as a government-issued photo ID and proof of address. We may share this information with third-party identity verification and AML screening services. We may also be required to disclose relevant information to competent authorities where the law demands it. Providing accurate documentation is a condition of continued access to your account.

While You Play

During your time as an active player, we collect data about your gaming activity, session durations, betting patterns, device information and browsing behaviour on our platform. We use this data to deliver and improve our services, personalise your experience, monitor for signs of problem gambling and fulfil our responsible gambling commitments. Aggregated and anonymised gameplay data may be shared with our software providers — including studios such as Evolution, Pragmatic Play, Playtech and others — strictly for the purpose of delivering their games and services. We do not sell your personal data to third parties for marketing purposes.

When You Close Your Account

If you choose to close your account, we will cease active processing of your data for marketing or gameplay purposes. However, we are legally required to retain certain records — including transaction histories, identity documents and correspondence — for as long as applicable law and regulatory obligations require. This retention is necessary to comply with AML legislation, resolve disputes and respond to regulatory enquiries. Once those obligations are satisfied, your data will be securely deleted or anonymised.

Your Rights and Cookies

You have the right to access the personal data we hold about you, to request corrections where information is inaccurate, and to request deletion of your data where no legal retention obligation applies. You may also object to certain types of processing or request that we restrict how we use your data. To exercise any of these rights, please contact our support team through the channels available on the website.

We use cookies and similar technologies to keep your session active, remember your preferences and analyse how our platform is used. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of the site.

We may update this Privacy Policy from time to time. Any material changes will be communicated to you via email or a prominent notice on our website.